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Bidder’s Guide (UPDATED 10/11/19)

In Person and Online Bidding

If you come to buy at the Auction House, we will create an account for you in our system and give you a bidding number. With that, you can bid in person, leave a bid/absentee bid, or use it for phone bidding.

If you bid online through Live Auctioneers or Invaluable/Auction Zip, you will register in their system. You can bid in advance but on the day of auction, we open live bidding from the floor. You can counter bid online. Please review the procedures with the respective website so you can win. The systems will send you an invoice and we will send follow up copies. *Please note that we go through approximately 100 lots per hour so the speed of your internet connection and computer can have an affect on the success of your counter bids. ** Also note that if you wish to retract a bid before the auction starts, reach out to the online platform. We do not have access to remove online left bids.

  • Issues with Live Auctioneers per Live Auctioneers, “we advise bidders to reach out via chat and/or to send an email to our bidder support team at info@liveauctioneers.com as we do not have bidder support over the phone. “
  • Issues with Invaluables/Auction Zip, write to auctions@invaluable.com.

If you are a new online bidder, we need to approve your bidding, which we do in the days preceding the auction. If you find that you are not approved before the auction, please call us at 717-755-8954 so we can find and discuss your request. (We may not approve you if you have open disputes from prior auctions with us or others, or if you do not have a credit card on file.)

Buyer’s Premium

This is a fee added to the hammer price to cover administrative costs. It is a flat 25% online. If you come to the auction house and bid in person, the BP does not include the online service fee.

Payment

Payment is due within 6 days of the auction (Pay by the Friday after the Saturday auction) unless special payment arrangements are made. Payment may be made with cash, personal/business check, credit card, money orders, cashier’s checks, and WePay. Bank wires may be accepted for amounts greater than $250. (Keystone Auctions may require a wire transfer for some transactions / non-US buyer spending more than $500).

Keystone Auctions DOES NOT accept PayPal, BidPay, or Western Union wires. *Note* Due to fraudulent transactions Keystone Auctions may require cash, money-order or wire transfers for gold, silver and coins purchases.

If payment is not received timely, Keystone Auction will file a dispute with the online platform, regardless of payment arrangements. Once payment is received, we will remove the dispute. Some online platforms allow us to bill your credit card on file with that platform and we will send an email notifying you if we are going to do this and then do it. This will only occur after you have exceeded the payment window.

Purchases paid for with personal or business checks may not be released until payment has cleared. Checks may not be post dated, are deposited the same day, and a service charge of $50 will be charged for all returned checks. We use the York County District Attorney Bad Check Restitution Program.

For the benefit of our consignors, Keystone Auctions reserves the right to re-sell items that are not paid within 30 days of the auction, without notice.

Delivery/Pick-up Information: Pick up days are Monday, Tuesday and Wednesday 9-4pm. You do not need to call ahead but it is recommended so that we do not transfer the item to the shipper. If picking up, we need that to happen within 2 weeks of the auction.  We will charge a $5/day storage fee for items not picked up timely. Please bring your own packing material if possible.

If you are having someone pick up on your behalf, provide us with the name of that person or shipping company.

The Location of our Auction House is 218 E Market Street, York PA 17403. Access is from the driveway beside the building. enter from Market Street or Mason Alley around back but note there is an overhang that will prevent a large truck from going straight through. Keystone Auctions LLC reserves the right to hold shipment of product until checks clear (personal or business).  For large item delivery, consider www.uship.com.

Delivery/Shipping

Shipping is the responsibility of the buyer and is not included. Our apologies for not being able to offer in-house shipping but we do not have the space or staff.

As a courtesy to our customers, Keystone Auctions will transfer the items purchased to the shipper below, after payment has been received, unless you provide us with alternate instructions. Due to volume, we send items to them in batches of about 50 lots two to three times a week starting on the Tuesday after the auction. Please allow a week or two for them to receive and start preparing the quote. If time is of the essence, please call or email us (keystoneauctions@gmail.com) so we can expedite the transfer.

The shipper will provide you with a shipping quote using multiple shippers/options. Quotes generally will not be provided “sight unseen” because they need the item to assess size, weight, fragility, and destination. Shipping costs are to be paid directly to the third party shipper. Shipper options:

  • By Default:  Postal Connections, Store 209 (USPS/FedEx/DHL), 211 Pauline Drive, York, Pa 17402, Phone 717-718-1773, Fax 717-718-9010, Email: pca209@postalconnections.com. Hours of Operation: Mon-Fri 8:30 AM – 6:00 PM EST and Sat 9:00 AM – 2:00 PM. Their website is http://www.postalconnectionsyork.com/
  • OverFlow: Postal Connections, Store 223 (USPS/Fedex/UPS/DHL), 3151 Cape Horn Rd, Red Lion, PA 17356, Phone 717-246-3570, Email: pca223@postalconnections.com. Hours of Operation: Mon-Fri 9 AM – 7 PM EST and Sat 9 AM – 3 PM. Their website is http://www.postalconnections223.com/about/
  • By Request:  The UPS Store #1161, Tel: 717-852-8029.  Their website is https://york-pa-1161.theupsstorelocal.com/

An option for a long-haul large furniture shipper is through www.USHIP.com, it’s like Uber for items where drivers bid on your job when you enter item description and origin (17403) and your destination zip code.  Their website is https://www.uship.com/ Some buyers have also had success with Billy Mac Delivery in New Hope, PA, email: billymacdelivery@gmail.com for cross country deliveries and we can recommend a reputable, bonded driver for deliveries in a 200 mile radius of York.

*Attention: Please be aware of shipping rules related to the type of item your are buying. International shipping: Other countries have restrictions on the import of flammables/perfume (such as Canada) and other liquids, or they may have other import restrictions (ex. Australia has a variety of restrictions) and duties. It is your responsibility to know if the item can be shipped to you. Please also note that some countries have additional taxes or customs duties due at port of entry to be paid by the buyer. Our shipper recommends Fedex for international shipping because they track the items from end-to-end, whereas the USPS hands off the items to other countries’ local postal service and tracking is lost when it leaves the USA. If that country does not accept it for any reason, it will be returned to the auction house, sometimes several months later.

For coins and jewelry, it is also recommended that you consider using Fedex for shipping.

We have around 200 customers to manage after each sale and appreciate your patience as we work through all the messages and inquiries that we receive.

Unshipped/Uncollected Items

The third party shipper returns unshipped items to us after trying to reach the customer via phone and email for at least 30+ days from date of auction, because they have limited storage space. (Check your email spam folder) Verify your phone number and email address on your invoice to ensure it is up to date. Call us if you have not heard from the shipper – they are likely trying to reach you but maybe your voice mail is full or the email is going to spam.

Once returned to Keystone, we may make an attempt to reach you and if there is no communication, Keystone Auction reserves the right to re-sell those items to compensate for consignor payouts and/or storage and handling fees. We generally hold items another month and sometimes longer, so please call us if you have not heard from the shipper within 30 days from your payment and are ready to arrange shipping.

Other

Bidders are responsible for noting the condition, inspecting the items or requesting condition report. All purchases are “AS IS” and all sales are final. We attempt to respond to all Condition Requests by the Friday before the auction, and we apologize if we are unable to get to yours. Do not assume a lack of response means that the condition is anything other than as written in the item description or visible in the pictures.

Thank you for bidding with us! We hope you enjoy your purchases!