Bidder’s Guide

In Person and Online Bidding

If you come to buy at the Auction House, we will create an account for you in our system and give you a bidding number. With that, you can bid in person, leave a bid/absentee bid, or use it for phone bidding.

If you bid online through Live Auctioneers or Invaluable/Auction Zip, you will register in their system. You can bid in advance but on the day of auction, we open live bidding from the floor. You can counter bid online. Please review the procedures with the respective website so you can win. The systems will send you an invoice and we will send follow up copies. *Please note that we go through approximately 100 lots per hour so the speed of your internet connection and computer can have an affect on the success of your counter bids. ** Also note that if you wish to retract a bid before the auction starts, reach out to the online platform. We do not have access to remove online left bids.

  • Issues with Live Auctioneers per Live Auctioneers, “we advise bidders to reach out via chat and/or to send an email to our bidder support team at info@liveauctioneers.com as we do not have bidder support over the phone. “
  • Issues with Invaluables/Auction Zip, write to auctions@invaluable.com.

If you are a new online bidder, we need to approve your bidding, which we do in the days preceding the auction. If you find that you are not approved before the auction, please call us at 717-755-8954 so we can find and discuss your request. (We may not approve you if you have open disputes from prior auctions with us or others, or if you do not have a credit card on file.)

Buyer’s Premium

This is a fee added to the hammer price to cover administrative costs. It is a flat 25% online. If you come to the auction house and bid in person, the BP does not include the online service fee.

Payment

Payment is due within 7 days of the auction unless special payment arrangements are made. Payment may be made with cash, personal/business check, credit card, money orders, cashier’s checks, and WePay. Bank wires may be accepted for amounts greater than $250 (our bank surcharge is $18). (Keystone Auctions may require a wire transfer for some transactions).

Keystone Auctions DOES NOT accept PayPal, BidPay, or Western Union wires. *Note* Due to fraudulent transactions Keystone Auctions may require cash, money-order or wire transfers for gold, silver and coins purchases.

If payment is not received timely, Keystone Auction will file a dispute with the online platform, regardless of payment arrangements. Once payment is received, we will remove the dispute.

Purchases paid for with personal or business checks may not be released until payment has cleared. Checks may not be post dated, are deposited the same day, and a service charge of $50 will be charged for all returned checks. We use the York County District Attorney Bad Check Restitution Program.

For the benefit of our consignors, Keystone Auctions reserves the right to re-sell items that are not paid within 30 days of the auction, without notice.

Delivery/Pick-up Information: Pick up is the responsibility of the buyer. If picking up your items in person, please contact us via phone or email to schedule a time to meet at our Auction House. If you are having someone pick up on your behalf, provide us with the name of that person or shipping company. You can also show up during office hours Monday-Friday 9am-4pm. The Location of our Auction House is 218 E Market Street, York PA 17403. Access is from the driveway beside the building. Keystone Auctions LLC reserves the right to hold shipment of product until checks clear (personal or business).  For large items, consider www.uship.com.

Delivery/Shipping

Shipping is the responsibility of the buyer and is not free. Our apologies for not being able to offer in-house shipping but we do not have the space or staff.

As a courtesy to our customers, Keystone Auctions will transfer the items purchased to the shipper below, after payment has been received, unless you provide us with alternate instructions. Due to volume, we send items to them in batches of about 50 lots two to three times a week, so please allow a few days to a week or two for them to receive and start preparing the quote. If time is of the essence, please call us so we can expedite the transfer.

The shipper will provide you with a shipping quote using multiple shippers/options. Quotes generally will not be provided “sight unseen” because they need the item to assess size, weight, fragility, and destination. Shipping costs are to be paid directly to the third party shipper. Shipper options:

  • By Default:  Postal Connections, Store 209 (USPS/FedEx/DHL), 211 Pauline Drive, York, Pa 17402, Phone 717-718-1773, Fax 717-718-9010, Email: pca209@postalconnections.com. Hours of Operation: Mon-Fri 8:30 AM – 6:00 PM EST and Sat 9:00 AM – 2:00 PM. Their website is http://www.postalconnectionsyork.com/
  • OverFlow: Postal Connections, Store 223 (USPS/Fedex/UPS/DHL), 3151 Cape Horn Rd, Red Lion, PA 17356, Phone 717-246-3570, Email: pca223@postalconnections.com. Hours of Operation: Mon-Fri 9 AM – 7 PM EST and Sat 9 AM – 3 PM. Their website is http://www.postalconnections223.com/about/
  • By Request:  The UPS Store #1161, Tel: 717-852-8029.  Their website is https://york-pa-1161.theupsstorelocal.com/

An option for a long-haul large furniture shipper is through www.USHIP.com, it’s like Uber for items where drivers bid on your job when you enter item description and origin (17403) and your destination zip code.  Their website is https://www.uship.com/ Some buyers have also had success with Billy Mac Delivery in New Hope, PA, email: billymacdelivery@gmail.com for cross country deliveries and we can recommend a reputable, bonded driver for deliveries in a 200 mile radius of York.

*Attention: Please be aware of shipping rules related to the type of item your are buying. Certain countries have restrictions on the import of flammables/perfume (such as Canada) and other liquids, other countries may have other import restrictions (ex. Australia has a variety of restrictions). It is your responsibility to know if the item can be shipped to you. Please also note that some countries have additional taxes or customs duties due at port of entry.

We have around 200 customers to manage after each sale and appreciate your patience as we work through all the messages and inquiries that we receive.

Unshipped/Uncollected Items

The third party shipper returns unshipped items to us after trying to reach the customer via phone and email for at least 30+ days from date of auction, because they have limited storage space. (Check your email spam folder) Verify your phone number and email address on your invoice to ensure it is up to date.

Once returned to Keystone, we may make an attempt to reach you and if there is no communication, Keystone Auction reserves the right to re-sell those items to compensate for consignor payouts and/or storage and handling fees. We generally hold items another month and sometimes longer, so please call us if you have not heard from the shipper within 30 days from your payment and are ready to arrange shipping.

Other

Bidders are responsible for noting the condition, inspecting the items or requesting condition report. All purchases are “AS IS” and all sales are final. We attempt to respond to all Condition Requests by the Friday before the auction, and we apologize if we are unable to get to yours.

Thank you for bidding with us! We hope you enjoy your purchases!