Bidder’s Guide

In Person and Online Bidding

If you come to buy at the Auction House, we will create an account for you in our system and give you a bidding number. With that, you can bid in person, leave a bid/absentee bid, or use it for phone bidding.

If you bid online through Live Auctioneers or Invaluable/Auction Zip, you will register in their system. You can bid in advance but on the day of auction, we open live bidding from the floor. You can counter bid online. Please review the procedures with the respective website so you can win. The systems will send you an invoice and we will send follow up copies. *Please note that we go through approximately 100 lots per hour so the speed of your internet connection and computer can have an affect on the success of your counter bids.

If you are a new online bidder, we need to approve your bidding, which we do in the days preceding the auction. If you find that you are not approved before the auction, please call us at 717-755-8954 so we can find and discuss your request. (We may not approve you if you have open disputes from prior auctions with us or others.)

Buyer’s Premium

This is a fee added to the hammer price to cover administrative costs.

Payment

Payment may be made with cash, personal/business check, credit card, money orders, cashier’s checks, and WePay. Bank wires may be accepted for amounts greater than $250. (Keystone Auctions may require a wire transfer for some transactions). Payment is due within 10 days of the auction unless special payment arrangements are made.

Keystone Auctions DOES NOT accept PayPal, BidPay, or Western Union wires.

*Note* Due to fraudulent transactions Keystone Auctions may require cash, money-order or wire transfers for gold, silver and coins purchases.

If payment is not received timely, Keystone Auction will file a dispute with the online platform, regardless of payment arrangements. Once payment is received, we will remove the dispute.

Purchases paid for with personal or business checks may not be released until payment has cleared. Checks may not be post dated, are deposited the same day, and a service charge of $50 will be charged for all returned checks. We use the York County District Attorney Bad Check Restitution Program.

Delivery/Pick-up Information: Pick up is the responsibility of the buyer. If picking up your items in person, please contact us via phone or email to schedule a time to meet at our Auction House. If you are having someone pick up on your behalf, provide us with the name of that person or shipping company. You can also show up during office hours Monday-Friday 9am-4pm. The Location of our Auction House is 218 E Market Street, York PA 17403. Access is from the driveway beside the building. Keystone Auctions LLC reserves the right to hold shipment of product until checks clear (personal or business).

Delivery/Shipping

Shipping is the responsibility of the buyer. Our apologies for not being able to offer in-house shipping but we do not have the space or staff.

As a courtesy to our customers, Keystone Auctions will transfer the items purchased to the shipper below after payment has been received unless you provide us with alternate instructions. Due to volume, we send items to them in batches so please allow a few days to a week or two for them to receive and start preparing the quote. If time is of the essence, please call us so we can expedite the transfer.

The shipper will provide you with a shipping quote using multiple shippers/options. Quotes will not be provided prior to payment in full because they need the item to assess size, weight, fragility, and destination.

Shipping costs are to be paid directly to the third party shipper, Postal Connections, Store 209 (FedEx/DHL), 211 Pauline Drive, York, Pa 17402, Phone 717-718-1773, Fax 717-718-9010, Email: pca209@postalconnections.com. Postal Connections Regular Hours of Operation: Mon-Fri 8:30 AM – 6:00 PM EST and Sat 9:00 AM – 2:00 PM. Their website is http://www.postalconnectionsyork.com/

Other shipper options in the area include: The UPS Store #1161, Tel: 717-852-8029 who handles ammunition boxes and flammable liquids.  Their website is https://york-pa-1161.theupsstorelocal.com/

An option for a long-haul furniture shipper is through USHIP.com, it’s like Uber for items.  Their website is https://www.uship.com/ Some buyers have also had success with Billy Mac Delivery in New Hope, PA, email: billymacdelivery@gmail.com.

*Attention: Please be aware of shipping rules related to the type of item your are buying; certain countries have restrictions on the import of flammables/perfume and other liquids and other countries may have additional taxes at port of entry.

Other

Bidders are responsible for noting the condition, inspecting the items or requesting condition report. All purchases are “AS IS” and all sales are final.

For the benefit of our consignors, Keystone Auctions reserves the right to re-sell items that are not paid within 30 days of the auction, without notice, to compensate for our storage fees.

The third party shipper will return unshipped items to us after trying to reach the customer for approx. 30+ days via phone and email because they have limited storage space. (Check your email spam folder) Once returned to Keystone, we will make one more attempt to reach you. If no arrangements are made or there is no follow through, Keystone Auction reserves the right to re-sell those items to compensate for storage and handling fees or donate them to a local charity.

Thank you for bidding with us! We hope you enjoy your purchases!